Help Center

We source our products from several locations so they are new and upto date with the latest trends. We have a centralised fulfilment centre in Asia from where we ship all orders.

For timescales, please check out our shipping page for more details what happens once an order is placed and how long it will take to reach you.

If however, you still have not received your products within the timescales mentioned, please contact us to bring it to our customer service team's attention, who will be more than happy to assist.

We take great pride in offering a great customer service and hold our customers with high regard.

But please note that we hold no responsibility for packages once they have been fulfilled and successfully shipped. As carriers are out of our control, we bare no responsibility nor guarantee a successful delivery of your package. Should a package be delayed or missing, please contact your local carrier.

However, due to our commitment to our customers, you could contact us and our customer service team will try their best to help.

Once an order is placed, it can no longer be modified. You can reach out to our customer service team who may be able to help but once it has shipped then there is nothing we can do.

Our products do not attract taxes or custom charges.

However, because we ship to anywhere in the world, every country has different rules on taxes and customs so please check with your local authority. In the rare event that your package does attract extra charges, we will not be held responsible as it does not form part of the shipping costs, and will have to be dealt with by the purchaser.

We all love a sale, right?

From time to time we offer either a store-wide sale, on specific products or seasonal discounts. We issue discount codes through which you can claim the discount. But these are limited by time and once surpassed, they will no longer be applicable. 

Discount codes should be entered at checkout. If you fail to do so and an order is placed, we will not be able to adjust the price and your order will be ready for fulfilment.