Help Center

We source our products from several locations so they are new and upto date with the latest trends. We have a centralised fulfilment centre in Asia from where we ship all orders.

For timescales, please check out our shipping page for more details what happens once an order is placed and how long it will take to reach you.

If however, you still have not received your products within the timescales mentioned, please contact us to bring it to our customer service team's attention, who will be more than happy to assist.

We take great pride in offering a great customer service and hold our customers with high regard.

But please note that we hold no responsibility for packages once they have been fulfilled and successfully shipped. As carriers are out of our control, we bare no responsibility nor guarantee a successful delivery of your package. Should a package be delayed or missing, please contact your local carrier.

However, due to our commitment to our customers, you could contact us and our customer service team will try their best to help.

Once an order is placed, it can no longer be modified. You can reach out to our customer service team who may be able to help but once it has shipped then there is nothing we can do.

We ship to any country worldwide. Whether you live in Asia, Australasia, Europe, Middle East, North America, South America, Africa or anywhere else, we aim to ship to you. Remember shipping is FREE no matter where you live.

Our products do not attract taxes or custom charges.

However, because we ship to anywhere in the world, every country has different rules on taxes and customs so please check with your local authority. In the rare event that your package does attract extra charges, we will not be held responsible as it does not form part of the shipping costs, and will have to be dealt with by the purchaser.

Once an order is placed, it cannot be amended. If you want to cancel, you must notify our customer service team no longer than 1 hour after you placed the order! We work incredibly hard and our business is built on efficiency to avoid delays, so to eliminate problems and disruptions, we only have a limited time in which to make changes or cancellations.

If you want to return your item, please follow our returns page where you will find information on the steps you should take, costs and procedure.

We all love a sale, right?

From time to time we offer either a store-wide sale, on specific products or seasonal discounts. We issue discount codes through which you can claim the discount. But these are limited by time and once surpassed, they will no longer be applicable. 

Discount codes should be entered at checkout. If you fail to do so and an order is placed, we will not be able to adjust the price and your order will be ready for fulfilment.

Any items brought through a sale CANNOT be returned or exchanged.

We accept payment via Paypal and all major credit card including Visa, Mastercard, America Express, and Apple Pay.

You are charged once an order is placed. It may take a few days before we appear on you credit card or Paypal statement. 

Sales taxes are only charged in the UK so as a customer you have nothing to worry about.

We use the Pound Sterling but there is an option to show them in US Dollars, Canadian Dollars, Australian Dollars, Euro, Japanese Yen and Indian Rupee. You can find these options in the bar at the top of the page.

If you have any other questions not answered above, please contact us and we will try our best to answer them in due course.